Hertz: "Convenience Fees"

We are investigating Hertz’s policy of charging renters a “convenience fee” for payment of tolls on bridges, tunnels, toll-roads, and express lanes. Hertz rental cars typically have a small transponder that can be used with many state systems: EZ-Pass, SunPass, FasTrak, EZTag, and others. Typically, renters receive a separate charge of $9.99 per day in addition to the actual tolls.

But did you know you could use your own EZ-Pass or other state account to pay these tolls without the $9.99 per day “convenience fee”? And that were supposed to have the option of affirmatively agreeing to this charge before you booked your rental?

If you’ve been hit with this surprise bill, we’d like to hear from you. We’re exploring a class action against Hertz to make their policies more transparent; and to get refunds for consumers who were duped.


A class action lawsuit is a way for a group of people who have suffered similar harms to bring a single collective case and share in any potential award. You become part of a group, with far more potential power than filing a lawsuit on your own—and at no cost to you.

Filing a class action lawsuit allows us to consolidate evidence, witnesses, and litigation expenses to make the lawsuit more efficient and effective. The collective “clout” of the class is typically far more effective than an action by any individual plaintiff.

No! The attorneys work on contingency, and only get paid if the case is successful. Any fees they may be awarded are determined by the court and paid by the defendant.

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